If you have questions about product or other issues please feel free to email at email@example.com
You've got questions and we've got answers. Here are some common questions asked by our users, along with the answers and solutions.
- Is Studiopass free?
- Does Studiopass work on mobile devices?
- Do I need to schedule or pre-arrange meetings with Studiopass?
- Do I need an internet connection to use Studiopass?
- Does Studiopass have video conferencing?
- While in conference call or sync, will other users in the conference see my annotations as I make them?
- Can other users invited to my folders make annotation and comments to the files I have uploaded?
- What is the maximum single file upload size?
Yes! One gigabyte of storage and two users, including the account owner, are free. To add more users or storage, please go to the Pricing page and choose the option you need.Does Studiopass work on mobile devices?
Yes! Studiopass works on major mobile devices including Apple iPad and Android phone/tablet.Do I need to schedule or pre-arrange meetings with Studiopass?
No! With Studiopass, you can sign in to comment on files on your time, not some pre-arranged time as with most other systems. You can arrange a conference or you can sign in at your leisure, the choice is yours.Do I need an internet connection to use Studiopass?
Yes. Studiopass needs a stable internet connection.Does Studiopass have video conferencing?
Yes. Studiopass has video conferencing as well as text chat. The amount of participants in the video conference is only limited to the users' bandwidth. Faster connections allow more participants.While in conference call or sync, will other users in the conference see my annotations as I make them?
Yes. Other users invited to your conference will follow you through the shared folders and files, and also see the annotations you make in realtime.Can other users invited to my folders make annotations and comments on the files I have uploaded?
Yes. Other users invited to your folders can annotate and comment on any file you have uploaded if they have the user rights to do so. This can happen during the conference or whenever the user signs in and accesses the file.What's the maximum single file upload size?
The maximum size per file is currently 3 GB.
01 Adding files to Studiopass
02 Downloading files from Studiopass
03 Annotating Documents
03b Annotating Video
04 Adding Users
Seepals Ltd. Terms of Service
Last Updated: October 15, 2013
Welcome to Studiopass. These terms of service (the “Terms”) govern your access to and use of Studiopass (“we” or “our”) websites and services (the “Services”). Carefully read these Terms as they form a contract between you and the Seepals Ltd. ("Studiopass", “Seepals” "we", "us", or "our") that governs your access and use of (i) the hosted storage solution provided by Seepals for online storage, sharing and processing of files, materials, data, text, audio, video, images or other content (collectively, "Content") (ii) software Studiopass provided or made available by Seepals (the "Software") (iii) the Studiopass websites or applications and (iv) any written or electronic use or features guides or other documentation provided or made available by Seepals (the "User Guides") (collectively the "Service(s)").
By using the Services you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these terms. In that case, “you” and “your” will refer to that organization.
You may use the Services only in compliance with these Terms. You may use the Services only if you have the power to form a contract with Seepals and are not barred under any applicable laws from doing so. The Services may continue to change over time as we refine and add more features. We may stop, suspend, or modify the Services at any time without prior notice to you. We may also remove any content from our Services at our discretion.
By using our Services you provide us with information, files, and folders that you submit to Studiopass (together, “your data”). We don’t claim any ownership of your data. You retain full ownership. These Terms do not grant us any rights to your data or intellectual property except for the limited rights that are needed to run the Services, as explained below.
You grant to us permission to use your data in ways that you request, for example, hosting your files, or sharing them at your direction. This includes product features visible to you, for example, image thumbnails or document previews. It also includes design choices we make to technically administer our Services. You give us the permissions we need to do those things solely to provide the Services. These permissions also extend to trusted third parties we work with to provide the Services, for example Amazon, which provides our storage space.
You are solely responsible for your conduct, the content of your files and folders, and your communications with others while using the Services. For example, it’s your responsibility to ensure that you have the rights or permission needed to comply with these Terms.
We are not responsible for the accuracy, completeness, appropriateness, or legality of files, user posts, or any other information you may be able to access using the Services.
The Services provide features that allow you to share your data with others. There are many things that users may do with that data (for example, copy it, modify it, re-share it). Please consider carefully what you choose to share or make public. Seepals has no responsibility for such activity.
Files and other content in the Services may be protected by intellectual property rights of others. Please do not copy, upload, download, or share files unless you have the right to do so. You, not Seepals, will be fully responsible and liable for what you copy, share, upload, download or otherwise use while using the Services. You must not upload spyware or any other malicious software to the Service.
You, and not Seepals, are responsible for maintaining and protecting all of your Data. Seepals will not be liable for any loss or corruption of your data, or for any costs or expenses associated with backing up or restoring any of your data.
Users are prohibited from uploading files involving illegal or brand damaging content. Any user involved in such file transfers will be permanently removed from the Services. Users who upload prohibited content will also be removed from the Services and associated account will be locked for review.
SeePals Ltd. will cooperate with all law enforcement requests and court orders.
When using the Services if you see illegal content, you should report it by sending the details by email to firstname.lastname@example.org.
If your contact information, or other information related to your account changes, you must notify us promptly and keep your information current. The Services are not intended for use by anyone under 13 years of age. By agreeing to these Terms, you are representing to us that you are over 13.
To obtain access to Services, you are required to create an account with Studiopass (become a "Registered User"), by completing a registration form and designating a user ID and password. When registering with Studiopass, you must: (a) provide true, accurate, current and complete information about yourself as requested by the Service's registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. Seepals may withdraw such approval at any time in its sole discretion, with or without cause.
Only you may use your Studiopass account. You must keep your account and passwords confidential and not authorize any third party to access or use the Service on your behalf, unless we provide an approved mechanism for such use. You must contact us right away if you suspect misuse of your account or any security breach in the Service. You are responsible for all activities that take place with your account. Studiopass will not be liable for any loss or damage arising from any unauthorized use of your accounts.
If a third party such as an employer, or school gave you your account, that party has rights to your account and may: manage your account, reset your password, suspend or cancel your account, view your account's usage and profile data including how and when your account is used, and read or store Content in your account. If you are an individual Registered User of the Service, and the domain of the primary email address associated with your account is owned by an organization and was assigned to you as an employee, contractor or member of such organization, and that organization wishes to establish a commercial relationship with us and add your account to such relationship, then, if you do not change the email address associated with your account, your account may become subject to the commercial relationship between Seepals and such organization and controlled by such organization.
Some use of our Service requires you to download a client software package (“Software”). Seepals hereby grants you a limited, nonexclusive, nontransferable, revocable license to use the Software, solely to access the Services. Your license to use the Software is automatically revoked if you violate these Terms in a manner that implicates our intellectual property rights. We hereby reserve all rights not expressly granted in these Terms. You must not reverse engineer or decompile the Software, nor attempt to do so, nor assist anyone else to do so. Our Services may update the Software on your device automatically when a new version is available. Our pause syncing feature pauses syncing of your files, but may not cease all data transfer, so you should exit the desktop client if you would like to stop data transfer.
The Software and other technology we use to provide the Services are protected by copyright, trademark, and other laws of Hong Kong and other countries. These Terms do not grant you any rights to use the Seepals trademarks, logos, domain names, or other brand features.
The Service is provided from the United States. By using and accessing the Service, you understand and consent to the storage and processing of the Content and any other personal information in the United States. Seepals reserves the right to store and process personal information outside of the United States, and will use commercially reasonable efforts to provide you with at least 30 days notice of any such changes in the processing location.
You will not, and will not attempt to, misuse the Services, and will use the Services only in a manner consistent with the Studiopass Acceptable Use Policy.
Seepals does not tolerate content that appears to infringe any copyright or other intellectual property rights or otherwise violates these Terms and will respond to notices of alleged copyright infringement that comply with the law and are properly provided to us. Such notices can be reported by visiting our help page at http://studiopass.com/support/dmca/ and filling out a form. We reserve the right to delete or disable Content alleged to violate these Terms and to terminate repeat infringers. Our designated agent for notice of alleged copyright infringement is:
Attn: DMCA Copyright Agent
Federal law requires your DMCA Notice to include the following information:
Identification of the copyrighted work that you claim has been infringed;
Identification of the material, including URL, that you claim is infringing, with enough detail so that we may locate it;
Your address, telephone number, and e-mail address;
A statement declaring under penalty of perjury that (a) you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (b) the above information in your notice is accurate, and (c) you are the owner of the copyright interest involved or you are authorized to act on behalf of that owner; and
Your physical or electronic signature.
The Services may contain links to third-party websites or resources. Seepals does not endorse and is not responsible or liable for their availability, accuracy, the related content, products or services. You are solely responsible for your use of any such websites or resources. Also, if we provide you with any software under an open source license, there may be provisions in those licenses that expressly conflict with these Terms, in which case the open source provisions will apply.
Though we’d much rather you stay, you can stop using our Services any time. We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice. If we suspend or terminate your use, we will try to let you know in advance and help you retrieve data, though there may be some cases (for example, repeatedly or flagrantly violating these Terms, a court order, or danger to other users) where we may suspend immediately.
Though we want to provide a great service, there are certain things about the service we can’t promise. For example, THE SERVICES AND SOFTWARE ARE PROVIDED “AS IS”, AT YOUR OWN RISK, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Seepals has no responsibility for any harm to your computer system, loss or corruption of data, or other harm that results from your access to or use of the Services or Software.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SEEPALS, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT SEEPALS HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (B) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES MORE THAN THE GREATER OF $20 OR THE AMOUNTS PAID BY YOU TO SEEPALS FOR THE PAST THREE MONTHS OF THE SERVICES IN QUESTION.
We may revise these Terms from time to time and the most current version will always be posted on our website. If a revision, in our sole discretion, is material we will notify you (for example via email to the email address associated with your account). Other changes may be posted to our blog or Terms page, so please check those pages regularly. By continuing to access or use the Services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Services.
THESE TERMS AND THE USE OF THE SERVICES AND SOFTWARE WILL BE GOVERNED BY ENGLISH LAW EXCEPT FOR ITS CONFLICTS OF LAWS PRINCIPLES. ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES OR SOFTWARE MUST BE LITIGATED EXCLUSIVELY IN THE HONG KONG COURTS AND BOTH PARTIES CONSENT TO VENUE AND PERSONAL JURISDICTION THERE. These Terms constitute the entire and exclusive agreement between you and Seepals with respect to the Services, and supersede and replace any other agreements, terms and conditions applicable to the Services. These Terms create no third party beneficiary rights. Seepals' failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable the remaining provisions of the Agreement will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights in these Terms, and any such attempt is void, but Seepals may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. Seepals and you are not legal partners or agents; instead, our relationship is that of independent contractors.
Last Modified: April 10, 2013
We may collect and store the following information when running the Studiopass Service:
Information You Provide. When you register an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may ask us to link to third party cloud based systems giving us access to your third party services. You may also provide us with your contacts’ email addresses when sharing folders or files with them. We may also receive Personal Information (for example, your email address) through other users, for example, if they have tried to share something with you.
Files. We collect and store the files you upload, download, or access with the Studiopass Service (“Files”).
Log Data. When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your Files, and other interactions with the Service.
Cookies. We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.
Personal Information. In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.
Geolocation Information. Some Devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps do not collect such information from your mobile device at any time while you download or use our mobile apps as of the date this policy went into effect, but may do so in the future with your consent to improve our Services. Some photos and videos you place in Studiopass may contain recorded location information. We may use this information to optimize your experience. If you do not wish to share files embedded with your geolocation information with us, please do not upload them. If you don’t want to store location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example, IP address, can sometimes be used to approximate a Device’s location.
Analytics. We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests.
Your Use. We will display your Personal Information on the Service according to the preferences you set in your account. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We do not sell your personal information to third parties.
Compliance with Laws and Law Enforcement Requests; Protection of Studiopass Rights: We may disclose to parties outside Studiopass files stored in your Studiopass accouint and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request (b) protect the safety of any person from death or serious bodily injury (c) prevent fraud or abuse of Studiopass or its users or (d) to protect Studiopass property rights. If we provide your Studiopass files to a law enforcement agency as set forth above, we will remove Studiopass encryption from the files before providing them to law enforcement. However, Studiopass will not be able to decrypt any files that you encrypted prior to storing them on Studiopass.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account we will try to quickly purge your account of data. Please note, however, that there might be latency in deleting data from our servers and backed-up versions might exist after deletion. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview Page or contact us at email@example.com.
Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.
Studiopass has received Go Daddy Secure Certification Authority signifying that this privacy statement and our practices have been reviewed by Go Daddy Secure Certification Authority for compliance with Go Daddy Secure Certification Authority program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The Go Daddy Secure Certification Authority does not cover information that may be collected through downloadable software.
Studiopass offers you the option to increase your account storage space beyond 1 GB and to add more users for a fee. By doing so, your account will be converted to a Premium Account which includes Bronze, Silver and Gold type accounts and will not be subject to some of the restrictions placed on Free Accounts as described below.
Seepals Ltd. accepts credit cards and will automatically charge your credit card monthly or yearly, depending upon which Premium Account type you select. If any fee is not paid in a timely manner, or Seepals is unable to process your transaction using the credit card information provided, Seepals reserves the right to revoke access to your Studiopass account and Files. If you do not bring your Studiopass balance current within five (5) days after Seepals provides you with notification that your account is in arrears, Seepals reserves the right to use our discretion to delete some or all of Your Files so as to reduce your storage space to below 1 GB, and to convert your Studiopass Premium Account type to a Free Account (which is subject to the restrictions described below).
The fees for your Premium Account will be billed from the date you elect, or convert to, a Premium Account type and on each monthly or yearly renewal thereafter unless and until you cancel your account. To see the commencement date for your next renewal period, click on the Quotas tab on your "Settings" page. Studiopass will automatically bill your credit card each month or year on the calendar day corresponding to the commencement of your Premium Account type. In the event your Premium Account began on a day not contained in a given month or year, Seepals will bill your credit card on the last day of such month or year. For example, if your Premium Account type began on January 31st, February 28th is the next time your credit card would be billed. You acknowledge that the amount billed each month or year may vary for reasons that include, differing amounts due to promotional offers, differing amounts due to changes in your account, or changes in the amount of applicable sales tax, and you authorize us to charge your credit card for such varying amounts. Seepals may also periodically authorize your credit card in anticipation of account or related charges. All fees and charges are nonrefundable and there are no refunds or credits for partially used periods.
Should you elect to upgrade your Premium Account type to a larger amount of storage space, the commencement date for your next renewal period will be reset and you will be billed for the first month or year of the upgraded level of service on a pro rata basis. For example, if you begin your monthly-billed Premium Account on February 15th, your next payment would be due on March 15th. On March 22, you upgrade your Premium Account type to a larger amount of storage space and pay the new amount associated with the upgraded Premium Account type you have selected, less the amount equal to 7 days at your previous Premium Account rate. Your next payment would then be due on April 22.
Seepals may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different credit card or if there is a change in your credit card validity or expiration date, you may edit your information by accessing your "Settings" page. If your credit card reaches its expiration date, your continued use of the Studiopass constitutes your authorization for us to continue billing that credit card and you remain responsible for any uncollected amounts. It is your responsibility to keep your contact information and payment information current and updated.
Your Studiopass Premium Account type will continue in effect unless and until you cancel your Premium Account type or we terminate it. You must cancel your Premium Account type before it renews each month or year in order to avoid billing of the next month or year's fees to your credit card. Studiopass will bill the monthly or yearly fees associated with your Premium Account type plus any applicable tax to the credit card you provide to us during registration (or to a different credit card if you change your account information).
Studiopass Premium Accounts are prepaid and are non-refundable. SEEPALS DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL MONTHS OR YEARS. You may cancel your Studiopass Premium Account type at any time, and cancellation will be effective immediately. If you wish to cancel your Premium Account type you may do so via your "Settings" page. Should you elect to cancel your Premium Account type, please note that you will not be issued a refund for the most recently (or any previously) charged monthly fees.
By signing up for a Studiopass Premium Account type and providing Seepals with your payment account information, you hereby agree to these payment terms and conditions.
Studiopass allows you to store up to 1 GB and have 2 users in your account free of charge. Studiopass reserves the right to terminate Free Accounts at any time, with or without notice. Without limiting the generality of the foregoing, if a Free Account is inactive for ninety (90) days, then Seepals may delete any or all of Your Files without providing additional notice.
For further information regarding your Studiopass Premium type or Free Account, please see the Seepals Terms of Service.
This overview is provided so that you can better understand the security measures we’ve put in place in order to protect the information that you store using Studiopass.
We encrypt the files that you store on Studiopass using the AES-256 standard, which is the same encryption standard used by banks to secure customer data. Encryption for storage is applied after files are uploaded, and we manage the encryption keys. Studiopass also has an option to encrypt the files using 128bit during transmission from your device to the Studiopass servers.
Studiopass uses Amazon S3 for data storage. Amazon stores data over several large-scale data centers. According to Amazon, they use military grade perimeter control berms, video surveillance, and professional security staff to keep their data centers physically secure.
More information about Amazon's security can be found at the Amazon Web Services' website.
Amazon and Studiopass also employ significant protection against network security issues such as Distributed Denial of Service (DDoS) attacks, Man in the Middle (MITM) attacks, and packet sniffing.
Your files are sent between Studiopass desktop clients and our servers over a secure channel using 256-bit SSL (Secure Sockets Layer) encryption, the standard for secure Internet network connections.
Your files are sent between Studiopass mobile apps and our servers over a secure channel using 256-bit SSL encryption where supported. Not all mobile media players support encrypted streaming, so media files streamed from our servers are not always encrypted.
Studiopass and Amazon keep redundant backups of all data over multiple locations to prevent the remote possibility of data loss.
We guard your privacy to the best of our ability and work hard to protect your information from unauthorized access.
You agree not to misuse the Studiopass services. You must not, and must not attempt to, use the services to do the following things.
-probe, scan, or test the vulnerability of any system or network;
-breach or otherwise circumvent any security or authentication measures;
-access, tamper with, or use non-public areas of the Service, shared areas of the Service you have not been invited to, Studiopass (or our service providers’) computer systems;
-interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
-plant malware or otherwise use the Services to distribute malware;
-access or search the Services by any means other than our publicly supported interfaces (for example, “scraping”);
-send unsolicited communications, promotions or advertisements, or spam;
-send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;
-publish anything that is fraudulent, misleading, or infringes another's rights;
-promote or advertise products or services other than your own without appropriate authorization;
-impersonate or misrepresent your affiliation with any person or entity;
-publish or share materials that are unlawfully pornographic or indecent, or that advocate bigotry, religious, racial or ethnic hatred;
-violate the law in any way, or to violate the privacy of others, or to defame others.
Answers to the most commonly asked questions, helpful tutorials and contact information.