Seepals Ltd. Privacy Policy

Last Modified: April 10, 2013

This Privacy Policy provides Seepals Ltd. policies and procedures for collecting, using, and disclosing your information. Users can access the Studiopass service (the “Service”) through our website www.studiopass.com, and applications on Devices. A “Device” is any computer used to access the Studiopass Service, including without limitation a desktop, laptop, mobile phone, tablet or other consumer electronic device. This Privacy Policy governs your access of the Studiopass Service, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as “information.”

1. The Information We Collect And Store

We may collect and store the following information when running the Studiopass Service:

Information You Provide. When you register an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may ask us to link to third party cloud based systems giving us access to your third party services. You may also provide us with your contacts’ email addresses when sharing folders or files with them. We may also receive Personal Information (for example, your email address) through other users, for example, if they have tried to share something with you.

Files. We collect and store the files you upload, download, or access with the Studiopass Service (“Files”).

Log Data. When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your Files, and other interactions with the Service.

Cookies. We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.

2. How We Use Personal Information

Personal Information. In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.

Geolocation Information. Some Devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps do not collect such information from your mobile device at any time while you download or use our mobile apps as of the date this policy went into effect, but may do so in the future with your consent to improve our Services. Some photos and videos you place in Studiopass may contain recorded location information. We may use this information to optimize your experience. If you do not wish to share files embedded with your geolocation information with us, please do not upload them. If you don’t want to store location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example, IP address, can sometimes be used to approximate a Device’s location.

Analytics. We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests.

3. Information Sharing and Disclosure

Your Use. We will display your Personal Information on the Service according to the preferences you set in your account. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We do not sell your personal information to third parties.

Service Providers, Business Partners and Others. We may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. As of the date this policy went into effect, we use Amazon’s S3 storage service to store some of your information (for example, your Files). You can find more information on Amazon's data security from the S3 site.

Compliance with Laws and Law Enforcement Requests; Protection of Studiopass Rights: We may disclose to parties outside Studiopass files stored in your Studiopass accouint and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request (b) protect the safety of any person from death or serious bodily injury (c) prevent fraud or abuse of Studiopass or its users or (d) to protect Studiopass property rights. If we provide your Studiopass files to a law enforcement agency as set forth above, we will remove Studiopass encryption from the files before providing them to law enforcement. However, Studiopass will not be able to decrypt any files that you encrypted prior to storing them on Studiopass.

Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

4. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account we will try to quickly purge your account of data. Please note, however, that there might be latency in deleting data from our servers and backed-up versions might exist after deletion. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Security

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview Page or contact us at security@studiopass.com.

6. Our Policy Toward Children

Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@studiopass.com. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.

7. Secure Certification Authority

Studiopass has received Go Daddy Secure Certification Authority signifying that this privacy statement and our practices have been reviewed by Go Daddy Secure Certification Authority for compliance with Go Daddy Secure Certification Authority program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The Go Daddy Secure Certification Authority does not cover information that may be collected through downloadable software.

8. Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). We may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

Studiopass Pricing Terms and Conditions

Premium Accounts

Studiopass offers you the option to increase your account storage space beyond 1 GB and to add more users for a fee. By doing so, your account will be converted to a Premium Account which includes Bronze, Silver and Gold type accounts and will not be subject to some of the restrictions placed on Free Accounts as described below.

Seepals Ltd. accepts credit cards and will automatically charge your credit card monthly or yearly, depending upon which Premium Account type you select. If any fee is not paid in a timely manner, or Seepals is unable to process your transaction using the credit card information provided, Seepals reserves the right to revoke access to your Studiopass account and Files. If you do not bring your Studiopass balance current within five (5) days after Seepals provides you with notification that your account is in arrears, Seepals reserves the right to use our discretion to delete some or all of Your Files so as to reduce your storage space to below 1 GB, and to convert your Studiopass Premium Account type to a Free Account (which is subject to the restrictions described below).

Billing

The fees for your Premium Account will be billed from the date you elect, or convert to, a Premium Account type and on each monthly or yearly renewal thereafter unless and until you cancel your account. To see the commencement date for your next renewal period, click on the Quotas tab on your "Settings" page. Studiopass will automatically bill your credit card each month or year on the calendar day corresponding to the commencement of your Premium Account type. In the event your Premium Account began on a day not contained in a given month or year, Seepals will bill your credit card on the last day of such month or year. For example, if your Premium Account type began on January 31st, February 28th is the next time your credit card would be billed. You acknowledge that the amount billed each month or year may vary for reasons that include, differing amounts due to promotional offers, differing amounts due to changes in your account, or changes in the amount of applicable sales tax, and you authorize us to charge your credit card for such varying amounts. Seepals may also periodically authorize your credit card in anticipation of account or related charges. All fees and charges are nonrefundable and there are no refunds or credits for partially used periods.

Should you elect to upgrade your Premium Account type to a larger amount of storage space, the commencement date for your next renewal period will be reset and you will be billed for the first month or year of the upgraded level of service on a pro rata basis. For example, if you begin your monthly-billed Premium Account on February 15th, your next payment would be due on March 15th. On March 22, you upgrade your Premium Account type to a larger amount of storage space and pay the new amount associated with the upgraded Premium Account type you have selected, less the amount equal to 7 days at your previous Premium Account rate. Your next payment would then be due on April 22.

Seepals may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different credit card or if there is a change in your credit card validity or expiration date, you may edit your information by accessing your "Settings" page. If your credit card reaches its expiration date, your continued use of the Studiopass constitutes your authorization for us to continue billing that credit card and you remain responsible for any uncollected amounts. It is your responsibility to keep your contact information and payment information current and updated.

Cancelling Your Account

Your Studiopass Premium Account type will continue in effect unless and until you cancel your Premium Account type or we terminate it. You must cancel your Premium Account type before it renews each month or year in order to avoid billing of the next month or year's fees to your credit card. Studiopass will bill the monthly or yearly fees associated with your Premium Account type plus any applicable tax to the credit card you provide to us during registration (or to a different credit card if you change your account information).

Studiopass Premium Accounts are prepaid and are non-refundable. SEEPALS DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL MONTHS OR YEARS. You may cancel your Studiopass Premium Account type at any time, and cancellation will be effective immediately. If you wish to cancel your Premium Account type you may do so via your "Settings" page. Should you elect to cancel your Premium Account type, please note that you will not be issued a refund for the most recently (or any previously) charged monthly fees.

By signing up for a Studiopass Premium Account type and providing Seepals with your payment account information, you hereby agree to these payment terms and conditions.

Free Accounts

Studiopass allows you to store up to 1 GB and have 2 users in your account free of charge. Studiopass reserves the right to terminate Free Accounts at any time, with or without notice. Without limiting the generality of the foregoing, if a Free Account is inactive for ninety (90) days, then Seepals may delete any or all of Your Files without providing additional notice.

For further information regarding your Studiopass Premium type or Free Account, please see the Seepals Terms of Service.

Studiopass Security Overview

This overview is provided so that you can better understand the security measures we’ve put in place in order to protect the information that you store using Studiopass.

Secure Storage

We encrypt the files that you store on Studiopass using the AES-256 standard, which is the same encryption standard used by banks to secure customer data. Encryption for storage is applied after files are uploaded, and we manage the encryption keys. Studiopass also has an option to encrypt the files using 128bit during transmission from your device to the Studiopass servers.

Studiopass uses Amazon S3 for data storage. Amazon stores data over several large-scale data centers. According to Amazon, they use military grade perimeter control berms, video surveillance, and professional security staff to keep their data centers physically secure.

More information about Amazon's security can be found at the Amazon Web Services' website.

Amazon and Studiopass also employ significant protection against network security issues such as Distributed Denial of Service (DDoS) attacks, Man in the Middle (MITM) attacks, and packet sniffing.

Secure Transfers

Your files are sent between Studiopass desktop clients and our servers over a secure channel using 256-bit SSL (Secure Sockets Layer) encryption, the standard for secure Internet network connections.

Your files are sent between Studiopass mobile apps and our servers over a secure channel using 256-bit SSL encryption where supported. Not all mobile media players support encrypted streaming, so media files streamed from our servers are not always encrypted.

Your Data is Backed Up

Studiopass and Amazon keep redundant backups of all data over multiple locations to prevent the remote possibility of data loss.

Privacy

A copy of our full privacy policy can be found at on our Privacy Page.

We guard your privacy to the best of our ability and work hard to protect your information from unauthorized access.

Studiopass employees are prohibited from viewing the content of files you store in your Studiopass account, and are only permitted to view file metadata (e.g., file names and locations). Like most online services, we have a small number of employees who must be able to access user data for the reasons stated in our privacy policy (e.g., when legally required to do so), but that’s the rare exception, not the rule. We have a strict policy and technical access controls that prohibit employee access except in these rare circumstances. In addition, we employ a number of physical and electronic security measures to protect user information from unauthorized access.

Compliance with Laws and Law Enforcement

As set forth in our privacy policy, and in compliance with United States law, Studiopass cooperates with United States law enforcement when it receives valid legal process, which may require Studiopass to provide the contents of your private Studiopass. In these cases, Studiopass will remove Studiopass encryption from the files before providing them to law enforcement.

Seepals Ltd. Acceptable Use Policy

You agree not to misuse the Studiopass services. You must not, and must not attempt to, use the services to do the following things.

-probe, scan, or test the vulnerability of any system or network;

-breach or otherwise circumvent any security or authentication measures;

-access, tamper with, or use non-public areas of the Service, shared areas of the Service you have not been invited to, Studiopass (or our service providers’) computer systems;

-interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;

-plant malware or otherwise use the Services to distribute malware;

-access or search the Services by any means other than our publicly supported interfaces (for example, “scraping”);

-send unsolicited communications, promotions or advertisements, or spam;

-send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;

-publish anything that is fraudulent, misleading, or infringes another's rights;

-promote or advertise products or services other than your own without appropriate authorization;

-impersonate or misrepresent your affiliation with any person or entity;

-publish or share materials that are unlawfully pornographic or indecent, or that advocate bigotry, religious, racial or ethnic hatred;

-violate the law in any way, or to violate the privacy of others, or to defame others.